Frequently Asked Questions

Q. Will the letter text be the same as before?
A. Each year we write new stories for our letters. We have over 15 new and different stories. When letters are ordered together, we will ensure a different story is supplied to each recipient.

Q. Can a posted Santa letter be sent anywhere in the world?
A. Yes, We ship to any worldwide destination. Free P+P is included for all UK orders, an additional fee on 1.30 is added to all internationl orders. Please check our recommended last ordering dates to ensure your order arrives before Christmas. Your letter will stand a better chance of reaching its destination before Christmas the earlier it is ordered.

Q. Can I order a letter after the final postal dates?
A. Yes, our order system will continue to accept orders for all countries, however we cannot guarantee your letter will be received in time for Christmas if your order is placed after the recommended last order date for your required country.

Q. How secure are my credit/debit card details?
A. All payment transactions are handled directly by Paypal. Paypal is a well established and trusted company specialising in electronic payment processing and for added security you are directed to their secure server to process your payment.

Q. Do you pass my details to any other companies?
A. No. Official Santa Letters do not pass on any information (including personal details) to any third parties.

Q. I still have a question
A. Please click here to visit our contact page page and we will respond to your question promptly.

Elf Help

Q. Can i pay with my local currency?
A. Yes, All prices are listed in GBP, however if you would like to pay in your local currency then this will be converted once you reach the Paypal checkout stage.

Q. Can i see a copy of the Santa letter before it is sent?
A. Each and every one of our letters are individually personalised by a real person (Santa). For this reason it is not possible to show the text from your finished letter before it is received. You can of course see examples of our letters on our sample and order pages.

Q. When can i order a personalised letter?
A. Our order system will be accepting orders until December 20th 2016*. We advise that orders are placed as early as possible to ensure your letter is delivered in time for Christmas. Please check our final postal dates to ensure your letter will arrive in time for Christmas.
* Order system may be closed early to meet high demand

Q. Do I need a Paypal account to place an order
A. No, all payments are processed by Paypal, but you do not need to have a Paypal account to make your payment. just select the "Pay by card" option once you reach the payment stage.

Q. When will my Santa Letter arrive?
A. All orders placed before November 15th will be posted on December 1st to arrive within 7 days. All orders placed after November 15th will be posted according to your selected postal date at the time of your order. Please allow 7 working days from your selected date for your letters to arrive during the busy period just before Christmas.

Q. Is my personal information safe?
A. Any Information provided is strictly confidential and they will never be sold or distributed to any third parties.


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